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Filing a Complaint

Filing a Complaint

Child and Family Services Agency (CFSA) constituents may submit a complaint to the Office of the Ombudsperson for Children (OFC). You cannot be penalized by any child and family serving agency for filing a complaint with the OFC. If we cannot investigate your complaint, we may provide you with resources or information that may help you resolve your concern.

* “CFSA constituent” includes a CFSA child (individual 21 years of age or younger and involved with or previously involved with or otherwise known to CFSA); parent by birth, adoption, or marriage; a relative caregiver; a grandparent; a close relative; a court-ordered legal custodian or guardian; a foster parent; an employee of CFSA; a contracted employee of CFSA; a court appointed special advocate or guardian ad litem; an attorney of a CFSA child, parent or caregiver; and an individual with first hand knowledge of an administrative act of CFSA or a CFSA affiliate (licensed or contracted service provider).

File a Complaint Using the Online Form

(Information provided is subject to the confidentiality and disclosure provisions of DC Act 23-617§110)

Instructions: If you have already attempted to resolve your complaint and you wish to file a complaint with the OFC, please complete the form below or download the form to send it to the Office of the Ombudsperson for Children  by scanning it and sending it by e-mail to [email protected].

If you have an emergency or are concerned regarding the safety of a child, contact the District of Columbia child abuse and neglect reporting hotline at (202) 671-7233 as the Office of the Ombudsperson for Children does not handle emergency situations.

Before proceeding, please confirm:

My complaint relates to a case involving a child who:

  • has been alleged to have been abused or neglected,
  • is receiving child protective services,
  • is receiving in home/prevention services,
  • is in foster care, or
  • is placed for adoption

 

What Happens When a Complaint is Submitted?
Click Here To File a Complaint