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Welcome to Office of the Ombudsperson for Children (OFC)

The Office of the Ombudsperson for Children (OFC) is legislatively established as an independent, impartial office responsible to the Council of the District of Columbia. The OFC is tasked with improving outcomes for children involved with, previously involved with or otherwise known to the Child and Family Services Agency (CFSA), by holding agencies accountable for fulfilling their responsibilities under the law.

File a Complaint

What Happens When a Complaint is Submitted?

Click Here to File a Complaint

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Filing a Complaint

Child and Family Services Agency (CFSA) constituents may submit a complaint to the Office of the Ombudsperson for Children (OFC). You cannot be penalized by any child and family serving agency for filing a complaint with the OFC. If we cannot investigate your complaint, we may provide you with resources or information that may help you resolve your concern.

* “CFSA constituent” includes a CFSA child (individual 21 years of age or younger and involved with or previously involved with or otherwise known to CFSA); parent by birth, adoption, or marriage; a relative caregiver; a grandparent; a close relative; a court-ordered legal custodian or guardian; a foster parent; an employee of CFSA; a contracted employee of CFSA; a court appointed special advocate or guardian ad litem; an attorney of a CFSA child, parent or caregiver; and an individual with first hand knowledge of an administrative act of CFSA or a CFSA affiliate (licensed or contracted service provider).