Filing a Complaint 
Child and Family Services Agency (CFSA) constituents may submit a complaint to the Office of the Ombudsperson for Children (OFC). You cannot be penalized by any child and family serving agency for filing a complaint with the OFC. If we cannot investigate your complaint, we may provide you with resources or information that may help you resolve your concern.
* “CFSA constituent” includes a CFSA child (individual 21 years of age or younger and involved with or previously involved with or otherwise known to CFSA); parent by birth, adoption, or marriage; a relative caregiver; a grandparent; a close relative; a court-ordered legal custodian or guardian; a foster parent; an employee of CFSA; a contracted employee of CFSA; a court appointed special advocate or guardian ad litem; an attorney of a CFSA child, parent or caregiver; and an individual with first hand knowledge of an administrative act of CFSA or a CFSA affiliate (licensed or contracted service provider).
